Frequently Asked Questions

Where are you located?

See Contact page for the answer to this question.

What are your store hours?

See Contact page for the answer to this question.

Can you repair my phone?

Yes!  We can repair almost all smartphones.  Whether you have an android or an iPhone, we can fix it!  From screen repair to audio issues we have all the parts and if we don’t we can special order it for you.  Click here for a quote!

How much will my phone repair cost?

The cost is based upon the make and model of your phone and the part/parts needing to be replaced.  If you are able to bring your phone in we can quote you a price on your repair.  Or if you know the make and model and what the issue is, just give us a call or click here for a quote.

How long will my repair take?

Most repairs are done within 2-3 hours depending on how busy we are.  Some repairs can be done while you wait.  Please keep in mind when we quote you a time that not all repairs go as planned.  We do sometimes quote times based on what our technician believes the issue is and it turns out to be something else. If this does happen we will call (as long as you leave us a contact number) and notify you that we may need more time to complete your repair.

Are you an authorized Apple service repair center?

This is a touchy subject that most of our competition either does not acknowledge at all or gives a slightly misleading answer to.  The truth of the matter is that no third party company is an Authorized Apple Service Provider (AASP) for iPhones. That's right, not one single company in the country is authorized by Apple to do third party repairs. That’s not to say that third-party companies provide bad service. But many of the local and online competitors will claim to be Apple or Mac certified, however even a person who is an Apple Certified Macintosh Technician(ACMT) is only certified to work on Macintosh desktop Computer systems. The only exception that Apple allows for third-party iPhone repair is called iOS Direct Service Program, which allows for warranty work of iPhones owned by a business or government agency when they own at least 100 phones and service only the equipment they own, no third party repairs allowed.  And believe it or not, they require no special training or certification from the tech doing the repairs. In all reality, 99% of all the repairs we complete are either out of warranty or not a covered repair because of all the exclusions that Apple Care imposes.

Most of our techs have earned a level 2 certification through other phone manufacturers for repairing cell phones, but our experience with iPhones is a large part of what makes us a great company.

Will you buy my old cell phone/phones and what will you pay me for them?

Yes, we buy most major carriers (AT&T, Sprint, T-mobile, and Verizon).  We recommend you bring your phone/phones into one of our 2 locations and we can evaluate them and quote you a price. Phone pricing is based on a number of variables including make, model, the condition of the phone, our current inventory of that particular phone and current market value of that phone.   We do not give quotes over the phone due to needing to physically see the phone.

Will I lose any data on my phone when I have it repaired?

Most phones / iPhones use Flash memory, you will not lose any data even with a battery replacement.  Most phones also have removable sd/memory cards as well.  We recommend copying all of your media to your memory card and strongly suggest to every customer that they Sync and backup their phones if possible. We cannot be held responsible for lost data.

My device is google locked or iCloud locked, can you remove it?

Unfortunately, we cannot remove any Google or iCloud locks.  If you have forgotten your password there are ways you can reset that through Google or iCloud.  If you are still having problems then we suggest you contact Google or Apple directly to assist you further.

I dropped my phone in water, what do I do and can you help?

The first thing you want to do is remove the battery if possible.  If your device doesn’t have a removable battery then power it off and bring it to us as soon as possible.  The worse thing you can do is leave it powered on or plug a charger into your device.  We do have a water process that takes 48 hours.  Success rates are determined by the amount of time in the water, how long the phone was powered on while wet, and if it has been charged, Internal batteries will provide a constant current to the circuit board that can cause further damage to the device.  If your device is partially functional the water process can also cause adverse damage to the device.  With water damage corrosion can build, essentially, bypassing a blown/shorted circuit.  With the water process it will remove the corrosion exposing that shorted circuit causing whatever the circuit controlled to no longer function.  We mostly recommend the water process if your device was briefly exposed to very little moisture or you are trying to retrieve data.

Why is my screen repair so expensive?

Sometimes it’s due to how new the model of your device is.  If it just came out a month ago, a lot of times, it’s due to the supply chain of parts availability.  Once parts are readily available then the price will come down.  Another reason is due to the technology in the parts.  Most newer screens now have very high-quality displays (high definition, OLED displays) that will make the cost higher.  Another is the quality of the part.  We use only Samsung, Motorola, and LG genuine parts when available and Premium (highest quality aftermarket) parts otherwise.  We believe in repairing your phone with only the highest quality parts.  Giving us and the customer confidence that the part in your phone is of the best quality and maximum reliability.

How can your competitor repair my phone for cheaper?

Most likely it is due to them using a lower quality part.  When it comes to parts there are many different grades/qualities available.  For example: Original, high copy, copy, A stock & B stock.  The lower quality parts can cost much less and there is a significant difference in the quality and manufacturing of the part. Screen brightness, resolutions, glass hardness will all be sacrificed with a low-quality part.  The “cheaper” parts will not work at all or last as long as they are intended to.

At Wireless Trendz we only carry Genuine (LG, Motorola, Samsung) or Premium parts (when Genuine is not available).  We believe in repairing your phone with only the highest quality parts.  Giving us and the customer confidence that the part in your phone is of the best quality and maximum reliability.

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